Shipping policy
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be slightly delayed. You will always be notified of any significant changes.
Shipping Times
Shipping times vary based on your location:
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United States: 5–9 business days
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Canada: 7–13 business days
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United Kingdom & Europe: 7–13 business days
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Australia & New Zealand: 7–14 business days
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Rest of the World: 10–15 business days
Please note: These are estimated delivery knows. Actual delivery times may vary due to customs, weather, or carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to update after the package is scanned by the carrier.
Incorrect Address
Customers are responsible for providing the correct shipping address. If an incorrect address is entered and the order has already shipped, we cannot change the destination. Please contact us immediately if you notice an error.
Lost or Delayed Packages
We are not responsible for delays caused by the carrier. If your package appears lost, please contact us and we will assist you in opening a claim with the shipping carrier.
Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties. These charges are the responsibility of the customer and vary by country.
Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 48 hours with photos of the package and items. We will replace or reship the affected items.